STANDARD WARRANTY

30 May, 2024

REMOTE SUPPORTING SERVICE

To request remote support service, the customer is recommended to call to Customer Information Center below:
Customer Information Center:
Hotline: 0902 886 117 (VN) | 0907 401 765 (JP) | +65-9186-5123 (SG)
Tel.: (028) 2253 2772 (HCMC) | 024 6666 8117 (HN)
Email: info@neosys-vietloi.com.vn

 

SUPPORT SERVICE IN CIC

  • Supply product explanation, troubleshooting guide, using guide.
  • Receive SVC claim.
  • Supply information regarding warranty, LG product, promotion…
  • Direct support by Remote SVC (for products the remote SVC function is available).
  • Functioning, software update guide.
  • Consult via Email/Chat.

 

ON-SITE SERVICE

To request in-home service, the customer calls to Customer Information Center. Neosys Viet Loi authorized technician will visit the customer’s place to repair.

 

CARRY-IN SERVICE

To get carry-in service, the customer is requested to call to Customer Information Center at +84 902 886 117 or bring their product to Neosys Viet Loi service centers. A warranty card and/or POP is required.
SERVICE CENTER
  • HO CHI MINH CENTER

No. 52, Street 17, Area B, An Phu Ward, City. Thu Duc, Ho Chi Minh City
  • HANOI CENTER

No. 12, Simco Alley, My Dinh 1 Ward, Nam Tu Liem District, City. Hanoi

 

OUT -OF - WARRANTY SERVICE

  • Out-of-warranty service is applied for the products that are already out of warranty or in the scope of rejection (Section I - Item 2).
  • The customer will bear the cost related to out-of-warranty repair, including the visit fee & quotation fee.
  • Any products, which is not distributed by Neosys Viet Loi within the territory of Vietnam, can be rejected for any type of service due to a lack of spare parts or technical problems.


 

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